Job Title:
Customer Service Specialist
Job Description
A fresh start for 2026 with a role that makes a real impact
Imagine stepping into a role where you're the trusted first point of contact for Australians seeking guidance with their superannuation. Every conversation becomes an opportunity to support, reassure, and empower someone making decisions about their financial future.
If you're ready for a fresh start, returning to the workforce, or looking to grow your career in a supportive environment, this role offers the stability, development, and flexibility you need.
Location: Robina, QLD (next to Robina Town Centre)
Start date & Hours: Feb 02, 2026. Monday–Friday, 7AM–7PM (rotating roster)
Pay: $28.12/hr + 12% super + penalties
Training: 4 weeks of paid, hands-on learning
Onsite Role | Permanent Full-time Employment
What you'll be doing
• Provide outstanding service to members across phone, chat, and email
• Listen with empathy and offer tailored solutions
• Navigate multiple systems to resolve enquiries accurately
• Maintain confidentiality and professionalism in every interaction
Who you are
You're a people person who thrives on helping others.
• Strong communicator with natural empathy
• Tech-savvy and quick to learn new systems
• Resilient and adaptable in a fast-paced environment
• Prior contact centre experience is great—but your attitude matters most
Why you'll love it here
Permanent stability and growth opportunities
Free onsite parking + easy access to public transport
Continuous learning through Concentrix Uni & LinkedIn Learning
Supportive culture, recognition programs & wellbeing benefits
APPLY NOW and embark on a rewarding career journey with us at Concentrix
*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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