Job Overview
A Department Manager is responsible for leading and motivating a team to achieve exceptional customer experiences. The ideal candidate will foster an inclusive culture that promotes collaboration and entrepreneurial spirit.
Key Responsibilities
* Lead the team to deliver outstanding customer experiences by ensuring operational and visual standards are met, actively promoting and selling products.
* Take responsibility for store and department strengths, analyzing sales performance, identifying commercial opportunities, setting goals, and creating plans to optimize results and profits.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop the team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent the brand positively during all customer interactions.
Required Skills and Qualifications
* Experience in retail management and operations with strong leadership skills, a passion for coaching and developing teams, exemplifying company values and culture.
* Expertise in sales planning, analysis, and follow-up using customer-centric tools and reporting.
* Strong and confident leaders who inspire, coach, and develop their teams with integrity.
* Thriving in collaborative, dynamic environments with a solution-focused mindset.
* Motivated to create great customer experiences while promoting and selling products.
* A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical, and achievement-oriented with the ability to manage statistics and work with numbers.