We currently have an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service and ensure accurate order entry and invoicing.
What we are looking for: Excellent customer service skills Relationship building skills An inquisitive problem solver Highly organised individual with an eye for detail and good time management.
Team player with a genuine desire to learn Some of your day-to-day duties will include: Capture all inbound activity including sales enquiries, accounts enquiries and workshop enquiries and respond promptly and efficiently to maintain a high level of service Support Branch Team Leaders to log service jobs and orders accurately in the system and ensure timely follow-up Generate invoices and assist with customer portal accounts, ensuring billing accuracy Coordinate with team to complete orders and secure timely invoice payments; record changes re to purchase and service orders Maintain customer databases including create, update, and maintain proper filing systems re invoicing, customer communications, and compliance Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders Provide administrative support to the team as directed Access Hardware is Australia's leading supplier of commercial door hardware, locksmithing, and security solutions.
With a national presence and over 350 staff across the country, we support trade, commercial, and major project customers with a complete range of products and services.
We've recently strengthened our offering with the acquisition of API Access Security, expanding our team and capabilities to become the largest commercial locksmith and security network in Australia.
Why Access Hardware?
Because the people we employ make it a great place to work
We invest in our teams, value diversity, and provide pathways for growth and development.
In addition, Access Hardware will provide you with: Ongoing Training Development Career growth opportunities nationwide Access to Employee Assistance Program (EAP) for you and your family A genuinely paid parental leave scheme, and even a paid day off for your birthday Learn more: If the profile above sounds like you, apply now
The successful candidate will be required to undergo a National Police Clearance.
Aboriginal and Torres Strait Islander peoples are encouraged to apply
We currently have an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service and ensure accurate order entry and invoicing.
What we are looking for: Excellent customer service skills Relationship building skills An inquisitive problem solver Highly organised individual with an eye for detail and good time management.
Team player with a genuine desire to learn Some of your day-to-day duties will include: Capture all inbound activity including sales enquiries, accounts enquiries and workshop enquiries and respond promptly and efficiently to maintain a high level of service Support Branch Team Leaders to log service jobs and orders accurately in the system and ensure timely follow-up Generate invoices and assist with customer portal accounts, ensuring billing accuracy Coordinate with team to complete orders and secure timely invoice payments; record changes re to purchase and service orders Maintain customer databases including create, update, and maintain proper filing systems re invoicing, customer communications, and compliance Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders Provide administrative support to the team as directed Access Hardware is Australia's leading supplier of commercial door hardware, locksmithing, and security solutions.
With a national presence and over 350 staff across the country, we support trade, commercial, and major project customers with a complete range of products and services.
We've recently strengthened our offering with the acquisition of API Access Security, expanding our team and capabilities to become the largest commercial locksmith and security network in Australia.
Why Access Hardware?
Because the people we employ make it a great place to work
We invest in our teams, value diversity, and provide pathways for growth and development.
In addition, Access Hardware will provide you with: Ongoing Training Development Career growth opportunities nationwide Access to Employee Assistance Program (EAP) for you and your family A genuinely paid parental leave scheme, and even a paid day off for your birthday Learn more: If the profile above sounds like you, apply now
The successful candidate will be required to undergo a National Police Clearance.
Aboriginal and Torres Strait Islander peoples are encouraged to apply