Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
My Plan Support began on a simple premise that the National Disability Insurance Scheme (NDIS) is life‐changing, but it shouldn't take over your life to manage. Proudly based in Raymond Terrace, our one‐on‐one plan management is available to our customers (participants) right across Australia. We're more than just a company, we're a trusted friend, here to support people's NDIS journey and make things simple.
Accounts Payable / Invoice Processing Officer
As an Accounts Payable / Invoice Processing Officer, you'll be responsible for processing high volumes of participant invoices accurately and efficiently, ensuring compliance with funding guidelines and internal procedures.
This is a one‐year limited tenure.
Here's how you will make a difference in this role...
You will undertake a two‐week intensive training programme to support your success in the role. During the first two weeks you will be in the office Monday to Friday, then three days per week (2 days from home) for the first six months and then 2 days in the office and 3 days from home long term.
Key Responsibilities
* Process invoices at a minimum of 45 per hour while maintaining high accuracy
* Review participant plans and budgets to make fair, compliant payment decisions
* Identify and escalates complex claims in line with protocols
* Maintain accurate records, documentation, and system notes
* Liaise professionally with service providers and internal teams to resolve invoice queries
* Contribute to continuous improvement and team performance
Qualifications and Requirements
* Strong attention to detail and commitment to accuracy
* Able to follow structured processes in a fast‐paced environment
* Confident communicator with sound judgment
* Self‐motivated, organised, and team‐oriented
* Experience in high-volume accounts payable/receivable (preferred)
* Certificate IV in Bookkeeping or Business Administration (desirable but not essential)
* Experience with invoice processing systems and document management tools (advantageous)
Benefits
* Novated leasing benefits and discounts
* 12 weeks paid parental leave and access to our Parents Portal
* Comprehensive learning and development opportunities to support your career growth
* Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
* Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
* Exempt Employee Share Plan
Diversity and Inclusion
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
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