Description
Applicants must be Australian citizens and hold, or be eligible to obtain, an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances, please note this role requires eligibility as described by relevant authorities.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centres and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with many variables impacting the supply chain, and we are looking for talented people to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate across AWS to deliver high safety and security standards while providing scalable capacity at a low cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Centre Global Engineering Operations organisation is seeking an individual with proven leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24x7 monitoring of the data centre's physical infrastructure and will facilitate Large Scale Events (LSEs) and Critical Site Events (CSEs). This team will also serve as a central monitoring location for the facility electrical and mechanical systems, ensuring a consistent, reliable customer experience.
The ideal candidate will understand data centre IT infrastructure and facilities infrastructure and how they co-exist. The successful candidate will provide assistance and support to the onsite team to help ensure overall availability and reliability to meet or exceed defined service levels. Candidates should have experience in a large-scale data centre and the ability to think creatively to align the FOC with larger business objectives and peer organisations. You will contribute to growing the team toward operational excellence.
If you are passionate about the Customer Experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centres, this may be the challenge you've been looking for.
Key job responsibilities
* Monitors the data centre Amazon facilities infrastructure platform
* Serves as a point of contact for internal and external teams
* Assists with the development of communication and escalation protocols to improve team performance
* Contributes to outage post-mortem analysis
* Ensures records are updated in a timely manner
* Assists with coordination and communication during emergency recovery efforts
* Assists with the development of tools to enhance team performance
* Supports a 24x7 environment (shift work may require weekends and holidays)
Basic Qualifications
* 2+ years of operations and on-call support for data centre facilities, mission critical plants, or production facilities
* 2+ years of electrical or mechanical engineering experience
Preferred Qualifications
* 3+ years of data centre or mission critical facilities experience
* Experience with Microsoft Office (Outlook, Word, Excel)
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Corporate Services Pty Ltd
Job ID: A3157061
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