We're more than a freight forwarder — we're the global logistics powerhouse for beer, wine, and spirits. As a key part of DHL Global Forwarding, we blend the legacy of a company founded in 1844 with cutting-edge logistics innovation. Our deep industry expertise and global reach make us the most trusted name in beverage logistics.
Why Join Us?
If you're passionate about logistics, customer service, and the world of beverages — this is your opportunity to lead in a global business that's shaping the future of beverage supply chains.
Work with industry leaders in an internationally respected brand.
Join a collaborative and supportive team that values innovation and fun.
Hybrid working: 3 days in the office, 2 from home.
Opportunities for growth and professional development in a global network.
The Role: Operations Manager (Maternity Leave Cover)
We're looking for a highly motivated, experienced Operations Manager to lead our Sydney operations team of 10 for a 15-month maternity leave cover. You'll oversee the day-to-day operational performance, lead a team of Supervisors and Coordinators, and play a pivotal role in the implementation of our Global Service Center (GSC) initiative.
This role is a critical leadership position in our Australian business, reporting directly to the Country Manager.
Key Responsibilities
Operational Excellence
* Ensure end-to-end execution of operations, from order creation to delivery.
* Oversee month-end close processes and produce month end closure operational reports.
* Monitor KPIs and ensure service delivery exceeds targets.
* Maintain data accuracy and compliance with global freight agreements.
* Ensure adherence to company policies, SOPs, and quality standards.
* Lead, support, and mentor Team Supervisors and their direct reports.
* Plan and deliver onboarding and ongoing training.
* Manage team schedules, absences, and leave.
* Foster a positive, high-performance culture and team environment.
Stakeholder & Cross-Functional Collaboration
* Serve as the point of contact for insurance matters (claims, lodgment, settlements).
* Liaise with suppliers, customers, global offices, and third-party providers.
* Lead meetings with team leaders to resolve challenges and drive improvement.
* Support the GSC implementation and transition processes.
Additional Support
* Step in to cover Team Leader and Coordinator desks as needed.
* Support project execution and process improvement initiatives.
What We're Looking For
* Proven leadership and supervisory experience in a fast-paced operational environment.
* At least 5 years' experience in the Freight Forwarding and Logistics industry and experience related to beverage logistics is highly desirable.
* Strong people management and team development skills.
* Excellent communication, planning, and organizational skills.
* Strong numeracy and data analysis abilities.
* Ability to manage complex projects and meet tight deadlines.
What You'll Get in Return
* Flexible hybrid work model: 3 days in the office, 2 from home.
* A supportive, collaborative team that works hard and has fun.
* Global exposure in a renowned multinational company.
* The opportunity to lead transformation through the GSC rollout.
* Access to world-class professional development and growth opportunities.
Join us and be part of the logistics engine powering the world's leading beverage brands.
Hillebrand Gori is an equal opportunities employer and welcomes applications from diverse candidates.
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