Company Description
At AECOM, we're delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We're one global team - 47,000 strong - driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let's get started.
**Job Description**:
The Role
Our Global Software Development & Support Manager (SDSM) leads a highly talented (and growing) software development team. Working closely with AEC industry thought leaders, the SDSM partners with our product managers, UI/UX specialists, Client and commercial teams, QA specialists, external technology providers, and AECOM (IT) Cloud services teams to deliver AEC industry leading software as a service (SaaS) products.
This role requires a blend of technical execution and stakeholder management with business strategy and delivery skills. Proven experience managing software development teams through Agile (Scrum and Kanban) software development methodologies, which spans product ideation through continuous integration and delivery, enable this position to successfully lead the technical delivery of our products. The SDSM is also responsible for the global user support of our SaaS products.
Clear, concise communication skills as a collaborator, influencer and team leader are integral to the success on this role. Excellent project management skills will be a foundational component to managing project objectives and team activities within the quality, time, and budget constraints. A passion for maintaining a high-level of software quality and user experience for our end-users is a necessity.
**About You**:
+ Manages a team of global AECOM and external software developers (directly and indirectly), providing performance management, careers development, coaching, training, mentoring, and team building.
+ Support onboarding of new development staff, including both internal hires and contractors.
+ Partners with product managers, solution architects, AECOM IT stakeholders, and UI/UX leads to drive through product requirements, story definition, architecture and UI/UX prototypes. Actively participate in product roadmap development, customer engagements and architecture definition.
+ Provides technical software development expertise and advise to Global Digital Leader - SaaS, and other stakeholders.
+ Manages and continuously evolves, in partnership with our Client Success Manager, the support process, resources and performance for the global SaaS offerings.
+ Manages the technical (and commercial if required) interactions with external software and technology partners and vendors, in alignment with product managers.
+ Facilitates sprint planning and retrospectives with team; manage outcomes/outputs of retrospectives to continuously improve the way we work.
+ Provides critical input to product managers to ensure product stories are well-defined and ready for task breakdown; work with software development leads to breakdown stories into clear, discrete, time-boxed software development task, and manages timely delivery of sprints on time and quality.
+ Manages activities of software development team, providing outlook of resource needs vs resource capacity within the context of budget and timelines.
+ Manages softw