About the Company:
As one of Australia’s largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies.
We are currently seeking for high-level Customer Service Officers on behalf of our client based on the Southside to coordinate placement and delivery of orders.
The Customer Service Officer will provide internal support for account managers by liaising directly with customers and internal stakeholder relating to all order management.
About the role:
As a Customer Service Officer, you will have responsibility for the following:
Manage the order process including receiving and processing sales orders within a required timeline
Daily order management reporting
Management of cases within the CRM system to achieve recommended close out times and effective resolution for customers
Identify opportunities for data cleansing activities in both ERP and CRM systems.
Customer specific reports
Utilise SAP to record Quality Non-Conformance details for investigation by quality personal
Assisting in developing process improvement opportunities and implement process changes
About You:
As an experienced Customer Service Officer, you will have
Experience in a quick-paced customer service setting
Experience using databases (SAP preferred but not essential)
High level of attention to detail, accuracy and quality
Ability to prioritise
Effective communication skills, both inbound and outbound
Ability to understand and follow processes
Ability to think outside the box
Advantages:
ASAP Start date
6 Month contract with possible Permanent role
Southside Location
1 Day WFH / week
$35 / hour + super
We are interviewing immediately, so to be considered for this role APPLY NOW.
📌 Customer Service Officer Rocklea
🏢 Chandler Macleod
📍 Rocklea