At Scott Park Group, our Vision is to be the market leader in the building of residential homes for West Australians. Our Mission is to ensure our customers 'enjoy the journey' as we build them a quality and affordable home.
Scott Park Group continues to strive in its pursuit of delivering outstanding service through its various building brands and across its core businesses. As one of the fastest growing building groups nationally we continue to train, innovate, and deliver great outcomes to the most important people we know- our customers. This single-minded focus is the driving force and continues to direct our efforts now and into the future.
The role
In this multifaceted position, you will provide high quality 1st and 2nd level IT Support through our Service Desk and via on-site assistance. You'll troubleshoot technical issues, maintain our desktop, server, and network environments, and support key business applications. The role also includes managing security and facilities systems across our sites and contributing to a range of IT projects that enhance and evolve our technology landscape.
Key Responsibilities
* Deliver 1st and 2nd level support including troubleshooting, ticket management and resolution
* Support end users across devices, business applications, telephony and standard operating systems
* Provide training and guidance to ensure effective use of IT systems to end users
* Monitor and report on system performance and recommend improvements, and assist with technology assessments and IT policy development
* Maintain IT infrastructure/equipment including switches, routers, printers and wireless infrastructure
* Support server infrastructure and ensure systems meet service requirements
* Manage backups and disaster recovery processes
* Maintain security access systems, CCTV and related equipment
* Contribute to IT project planning, documentations and reporting
* Liaise between IT providers and internal stakeholders
* Any other duties relevant to the role
Requirements
* Relevant post‑secondary qualification in Information Technology, Computer science or a related discipline
* 2 + years' experience in delivering Level 1 / 2 information technology support services, including desktop, server and network experience in a commercial environment
* Ability to build and maintain strategic networks with a range of stakeholders
* Strong communication skills (written and oral)
* Ability to work independently while collaborating within a team
* Ability to support business cases, manage change and contribute to projects
Additional Information
If the above sounds like you, and you are looking for an exciting new opportunity, we welcome your resume. For more information on the available role, please do not hesitate to contact our Culture and People Department on (08) 9208 11*** or ***************@scottparkgroup.com.au
The successful applicant will be required to submit a police clearance valid within three months of commencement.
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