Job Title: Technical Support
About the Role:
Our organization requires an individual to provide technical support for all products. This includes responding to technical hotline calls, offering support via email, managing escalations, liaising with internal and external stakeholders, and managing service KPIs.
The role also involves conducting technical training, ensuring product quality assurance, and implementing improvement plans based on root cause analysis.
Duties and Responsibilities:
Provide technical support and information to various stakeholders through various channels.
Conduct training for technicians, agents, and internal stakeholders on new product releases and areas requiring improved repair skills.
Manage service KPIs, including reducing repeat repairs through analysis and action plans.
Monitor technical process documentation such as job reports, repair progress, parts usage, and stock control.
Review and produce scheduled reports on product quality, performance, and technical issues.
About You:
We are looking for someone with a Trade Certificate, Diploma, or Degree in a relevant field.
Ability to provide on-the-spot support to Service Technicians.
What's in it for you?
* Competitive salary
* Generous discounts on company products
* Access to discounts and special promotions with retail partners
* Access to wellbeing platform
* Heavily discounted gym membership
* Onsite parking