Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‐critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
We have an exciting opportunity for an experienced & results‐driven individual to join our Sydney Team on a permanent full‐time basis as Passenger Services Manager.
The Passenger Services Manager is directly responsible and accountable for managing the functional activities. This includes customer service operations, safety, resource management, operation standards, policy implementation, client relations, and the financial performance of the Passenger Services Department, so it operates as an autonomous profit centre within the approved budget.
This position will provide leadership to staff and be responsible for implementing and driving strategy within your area of control. In addition, there will be opportunities for coverage of the Sydney Ground Handling station so it will be essential for you to develop your knowledge across ramp operations and other areas to adequately meet coverage requirements.
What you will be doing
* Provide leadership for all staff involved in the delivery of passenger services.
* Deliver a robust and financially viable operational plan and ensure its implementation through the local teams.
* Provide safe and secure operations for our customers and our staff.
* Deliver the Menzies brand promise locally within the allocated budget.
* Develop and maintain strong relationships with local partners, government agencies and local industry representatives to maximise business potential and provide a stable trading environment.
* Set and ensure operational procedures achieve quality and performance standards.
* Maximise service delivery while constantly managing costs to maximise profitability.
* Meet ground handling service performance objectives by monitoring, reporting and follow‐up of actual performance.
* Assess staff performance, conduct and coordinate appraisals and deal with any disciplinary issues that may arise.
* Responsible for day‐to‐day operational performance, safety, security and customer satisfaction through effective support and management of delivery areas.
* Maintain a strong knowledge and understanding of Industrial Relations and applicable Industrial Instruments.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
* Tertiary qualification in Aviation/Business Management (Desirable).
* Minimum of 3 years' experience in aviation and/or ground handling.
* Demonstrated high‐level leadership and managerial abilities.
* Proven capabilities in successfully building and managing efficient and cohesive teams.
* Ability to handle challenging situations with tact and diplomacy.
* Demonstrated ability to work with a diverse group of stakeholders.
* Excellent interpersonal, verbal and written communication skills.
* Experience in dealing with and managing HR issues.
* Apply a detailed knowledge of company policies and procedures.
* Ability to interpret Enterprise Agreements and demonstrate understanding of Industrial Relations legislation.
* Excellent organisational and time management skills.
* High‐level attention to detail.
* Exceptional level of customer service delivery.
* Ability to obtain an ASIC pass.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
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