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Posted 1 day ago
About OneMed Group
At OneMed, we believe that quality sleep is fundamental to overall health and wellbeing. Our mission is to revolutionise sleep health care in Australia by making it more accessible, affordable, and effective for everyone. We approach this challenge through four key pillars:
- Innovation: Pioneering digital solutions for better sleep health
- Accessibility: Making quality care available to all Australians
- Affordability: Reducing costs without compromising on quality
- Empowerment: Educating and supporting patients\' health journeys
OneMed is building a modern, patient-first sleep service model. We combine Level 2, 3 and 4 diagnostics with hands-on therapy coaching and a multi-brand CPAP range, so every patient gets what\'s right for them.
Transforming Sleep Health: Our Impact So Far
65,000+ patients helped with sleep-related issues
100+ partnering pharmacies offering sleep health services
60% reduction in diagnosis wait times for sleep apnea
350+ health professionals trained in sleep health solutions
Our culture
Kindness & respect — patients first, teammates always
High standards, low ego — own outcomes, sweat the details
Learning mindset — refine playbooks, share tips, improve together
Real impact — your work tangibly changes lives
The Role (Bridge between warehouse, sales, and operations)
This is an on-site role in our Silverwater warehouse/office. You’ll act as the vital link between the warehouse, sales/customer service team, and operations — ensuring that communication and processes run smoothly across all sides of the business.
What you’ll do
- Order coordination & communication
- Liaise between the warehouse and sales teams to manage order changes, urgent dispatches, and amendments.
- Communicate directly with customers via email or phone regarding address issues, returns, or order corrections.
- Keep both sales and operations updated on order progress and logistics issues.
- Returns & exchanges
- Receive and process customer returns that arrive via mail.
- Handle refunds, restocks, and exchanges in both Shopify and the inventory management system.
- Maintain clear records and follow company procedures for each return type.
- Stock & warehouse support
- Ensure incoming stock is correctly received by matching supplier invoices to our inventory system.
- Identify and resolve discrepancies in product data or quantities.
- Print and apply labels for products missing barcodes.
- Prepare pickup orders for customers, ensuring they are complete and ready for collection upon arrival.
- Systems & processes
- Work efficiently across Shopify, inventory systems, and internal tools to maintain order accuracy.
- Assist with administrative updates in ERP/CRM systems to keep customer and product data consistent.
- Support operations in identifying process improvements and ensuring smooth daily flow between teams.
Must-have experience
- Minimum 1 year in operations, admin, logistics, or e-commerce support (essential)
- Hands-on experience with Shopify or other e-commerce/inventory systems (essential)
- Robust communication and coordination skills — comfortable dealing with warehouse and customer-facing teams
- Confident using ERP or CRM systems and able to keep accurate records
- Detail-oriented, organised, and proactive in solving operational issues
- Prior exposure to returns management or stock control is highly regarded
Personal traits we value
- Strong communicator — keeps everyone aligned across departments
- Organised multitasker — juggles warehouse, sales, and admin tasks smoothly
- Detail-driven — ensures orders, stock, and data are correct the first time
- Problem solver — spots and resolves issues early, escalating where needed
- Calm under pressure — handles urgent orders and fast-moving priorities with ease
- Team player — builds strong relationships across teams and supports others
- Tech comfortable — confident with Shopify, inventory systems, and Google Workspace
Hours, Pay & Location
Salary: $53,000–$65,000 + super (depending on experience)
Start: ASAP (we’ll work with your notice period)
How to Apply
Submit your application through SEEK with a cover letter describing your experience, and don’t forget to include a joke.
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