Job Title:
Customer Service Excellence Specialist
The ideal candidate will be highly motivated, with excellent communication skills and the ability to work autonomously. They will provide day-to-day support for high-value customers across multiple industry verticals.
Key Responsibilities:
* Provide professional and efficient service over incoming calls.
* Act on triggers for customer retention and product purposes.
* Offer technical support and guidance to customers.
* Troubleshoot issues with EFTPOS terminals and eCommerce inquiries.
* Resolve customer complaints through effective communication.
This role requires a strong understanding of customer service processes and drivers of customer experience success.
A successful candidate will be a proactive problem-solver who can think creatively and work effectively in a fast-paced environment.
Benefits:
* Flexible working arrangements.
* Opportunities for learning and career development.
* Supportive team environment.
As a Customer Service Excellence Specialist, you will have the opportunity to learn new skills, further your career, and contribute to the growth and success of our business.