Senior WW Specialist Solutions Architect - Amazon Connect, AWS, AWS Applied AI Solutions
Apply for the Senior WW Specialist Solutions Architect – Amazon Connect, AWS, AWS Applied AI Solutions role at Amazon Web Services (AWS).
Description Amazon Web Services (AWS) is a pioneer and globally recognized leader in cloud computing, providing IT infrastructure in the cloud to businesses worldwide, from start‑ups to global leaders across industries such as financial services, pharmaceuticals, and manufacturing.
Key Job Responsibilities
* Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap.
* Provide advanced technical knowledge to your domain aligned GTM teams to unblock customers’ largest and most critical business challenges.
* Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit and AWS re:Invent.
* Partner with Business Development teams to define the technical components of best‑in‑class GTM concepts, solutions, and initiatives.
* Develop and support an AWS internal community of technical subject‑matter experts worldwide. Create field enablement materials for the broader SA population to help them understand how to integrate Amazon Web Services solutions into customer architectures.
A Day in the Life
A typical day might include meeting with technical product managers at AWS or with partners, collaborating to build and test demonstrations and proofs of concept, writing technical content such as blog posts and papers, staying abreast of technical news, and hands‑on work with AWS every day.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful start‑ups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams, and our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. Here you’ll find knowledge‑sharing, mentorship, and other career‑advancing resources to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, so we strive for flexibility as part of our working culture.
About The Team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. The WWSO APJ CXE Specialist Solution Architecture team develops Contact Centre architectures and solutions using Amazon Connect for our customers. Specialist SAs capture customer feedback, advocate for roadmap enhancements, and anticipate customer requirements.
Basic Qualifications
* 7+ years of design, implementation, operations, or consulting with distributed applications experience.
* 5+ years managing technical, enterprise customer‑facing resources or equivalent experience.
* 4+ years of contact center experience, or experience in web technologies and the internet.
Preferred Qualifications
* Experience in software development or working with customers, along with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP).
* Experience identifying, developing, negotiating, and closing large‑scale technology projects for global customers.
* Experience migrating or transforming legacy customer solutions to the cloud.
* Experience in enterprise software.
* Experience presenting to C-level executives, IT, and lines of businesses across organizations.
* Effective communication of complex concepts through written and verbal communication.
* Knowledge of project management tools and software.
* Experience in IT development or implementation/consulting in the software or Internet industries.
* AWS certification (e.g., AWS Solutions Architect) or a similar cloud certification, or Bachelor’s degree.
* 4+ years of relevant technical position experience, or Bachelor’s degree in computer science or equivalent.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon Web Services Australia Pty Ltd
Job ID – A3130210
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