Job Description
Our innovative AI platform empowers litigators to drive efficiency in high-stakes disputes. Built with security and lawyer-first workflows at its core, this cutting-edge platform structures facts, manages evidence, and streamlines legal processes.
The Client Implementation & Engagement role is pivotal in bridging the gap between legal practice and product deployment. As a former litigator with a strong interest in AI and technology, you will shape the future of litigation technology while working closely with leading law firms and high-impact matters.
This opportunity offers competitive remuneration, equity opportunities, and the chance to collaborate with a highly engaged and collaborative team that values your legal background. Your expertise will be leveraged to continue exposing clients to cutting-edge technology and innovative solutions.
* Lead client onboarding programmes, including initial configuration, workflow setup, and deployment.
* Rundown live and virtual training sessions for lawyers, ensuring adoption across litigation teams.
* Develop client-specific rollout plans that accommodate firm structures, practice areas, and case types.
* Serve as the primary point of contact for client matters, ensuring high levels of satisfaction.
* Build strong relationships with lawyers, practice group leaders, CIOs, and innovation teams.
* Act as a trusted advisor, helping clients maximise value from the solution.
* Identify and pursue opportunities for deeper engagement, cross-practice adoption, and long-term growth.
* Capture client requirements and pain points and feed them back into the product and development team in structured ways.
* Collaborate with product managers and engineers to refine features and workflows.
* Contribute to playbooks, case studies, and client success documentation.
* Assist in mapping legal processes into the solution's workflows.
* Translate complex litigation needs into intuitive system configurations.
* Support clients in integrating the solution with existing tools and platforms.
About You:
* Legal Background: Qualified lawyer with litigation experience (minimum 2–4 years PQE preferred).
* Technical Aptitude: Strong interest in AI, legal tech, and process improvement.
* Training & Facilitation: Comfortable running workshops, demos, and training sessions for groups of lawyers.
* Client-Facing Experience: Skilled in managing client relationships, handling feedback, and navigating firm politics.
* Analytical & Communication Skills: Ability to translate between legal requirements and technical solutions.
* Growth Mindset: Able to spot opportunities for broader use of the platform across matters, practice groups, or firm-wide initiatives.
* Team Collaboration: Experience working cross-functionally with product and engineering teams.
* Passion for transforming legal practice through technology.
* Strong communicator, able to engage at both partner and associate level.
* Empathetic listener who can uncover client needs and propose solutions.
* Pragmatic, process-driven, and comfortable in a startup environment.
* Confident in balancing client advocacy with product direction.