Builds trust and credibility with executives, decision makers, and customers to address business and technical needs. Develops an understanding of customer priorities, strategies, and digital transformation drivers. Manages and executes plans to ensure Microsoft targets and customer business needs are met. Engages with stakeholders on business planning and sets strategic priorities. Manages and prioritizes assigned accounts. Understands and builds a relationship with Microsoft and external partners. Seeks feedback from customers to understand the drivers of satisfaction and establishes action plans to improve their overall experience. Orchestrates extended virtual teams and key stakeholders to engage decision makers of assigned accounts. Shares and recommends Microsoft solutions to customers. Develops value-proposition presentations and specialized business plans for customers that drive business outcomes to generate business and upsells. Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts. Coordinates with internal industry experts to gather industry data of assigned accounts and improve planning.