Love helping customers and guiding them to the right solution?Join our Lismore showroom team where you'll welcome walk-in customers, provide expert product advice, and support them from first inquiry through to order. This is a fantastic opportunity to grow your career in sales and customer service with one of Australia's most trusted names in windows and doors.
About Us
G.James Glass & Aluminium is a proudly Australian, family-owned company established in 1917. With over 100 years of history, we've grown into one of the nation's leading integrated glass, aluminium window and door manufacturers and contractors.
Today, more than 1,900 employees work across our operations throughout Australia, designing, producing and installing innovative, high-performance products for residential, commercial and industrial projects — from iconic high-rise buildings to family homes, our windows and doors are trusted nationwide.
At G.James, we pride ourselves on:
* A strong tradition of Australian manufacturing and craftsmanship
* Investing in modern technology, innovation and sustainable practices
* Offering long-term career opportunities across multiple divisions
* A workplace culture that values safety, teamwork and growth
The Role
You'll be the welcoming face of our Lismore branch, helping walk-in customers, answering inquiries, and guiding people toward the right product solutions. This role also involves supporting the smooth operation of the showroom through a range of administrative and reception duties.
Key Responsibilities:
* Understand customer needs and configure product options to suit
* Create accurate quotes using V6 software and process smaller sales
* Follow up on leads and help convert showroom visits into confirmed orders
* Coordinate with internal teams (credit, delivery, technical) to ensure smooth operations
* Manage reception duties, including answering inbound calls and general inquiries
* Perform banking, act as timekeeper, and upload safety/competence records in Oracle
* Conduct pre-production calls to customers and scan/upload completed sales orders into Oracle
* Assist with showroom administration and maintain accurate records
* Develop product knowledge from technical specifications through to installation advice
* Meet key targets around quote accuracy, follow-up, response time, and customer satisfaction
About You
You're eager to learn, not afraid to ask questions, and motivated to provide a positive customer experience. You're technically minded, comfortable with numbers, and just as confident at a computer as you are face-to-face with customers.
You'll also bring:
* A warm, professional communication style (written and spoken)
* The ability to absorb technical product info and explain it simply
* Strong admin skills and attention to detail
* Drive to meet goals, help your team, and build relationships
* Experience or training in a trade or technical field is a bonus (certifications welcome)
* Industry knowledge is nice, but not essential, we'll train the right person
This role can also be a stepping stone into a Sales Representative position within the G.James Group for those who want to grow.
Why Join Us?
* Paid training – no industry experience required
* Supportive, family-owned business with national career opportunities
* Be part of a team that values growth, collaboration and celebrating success
* Stable, full-time hours with work-life balance
* On-site parking at our Lismore branch
How to Apply
If this sounds like you, then we want to hear from you Please submit your cover letter and resume for consideration.
Please note: Successful applicants will need to complete a pre-employment medical, including drug and alcohol screening.
Recruitment Agencies please note: While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.
G.James is an equal opportunity employer
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