At Merivale, we believe our people are at the heart of everything we do - from iconic venues to unforgettable guest experiences.
We are searching for a Head of Corporate IT, reporting directly to Merivale's Chief Technology Officer. This is a pivotal role within our Senior IT leadership team responsible for day-to-day delivery, reliability and improvement across all venues and our Head Office.
The role is hands‐on when required and leads a blended workforce of approximately 15 permanent and casual staff across service desk, field support and corporate/venue network operations. The focus is operational excellence, service quality and the uplift of people, processes and tools in a fast‐paced, customer‐centric hospitality environment.
Responsibilities
* Own wired and wireless networks across HQ and 100+ venues, ensuring availability, performance, and rapid issue resolution.
* Oversee technology across venues and corporate environments, including Wi‐Fi, POS networks, AV, laptops, mobile devices, and peripherals.
* Lead day‐to‐day IT support aligned to trading hours, major events, and peak operational periods.
* Support incident resolution and troubleshooting, particularly during major outages or high‐impact events.
* Improve IT service processes using ITIL practices, automation, and modern tooling.
* Identify and implement practical AI use cases to improve service efficiency and user experience.
* Lead, roster, coach, and develop the team, including performance management, onboarding, and capability uplift.
* Own vendor relationships, SaaS platforms, and associated commercial outcomes.
Qualifications
* Bachelor's degree in IT, Computer Science, or related discipline (or equivalent experience).
* 8–12 years' experience across Corporate IT, service operations, and multi‐site environments.
* Experience in hospitality, retail, or similarly fast‐paced operational environments preferred.
* Proven experience managing SaaS platforms, licensing, and renewals.
* Strong stakeholder communication skills in operational environments.
* You are a hands‐on leader with the ability to dive into detail when needed.
* Continuous improvement mindset with strong process optimisation capability.
* Solid understanding of enterprise and venue networks (LAN/WAN/Wi‐Fi).
* Practical application of ITIL frameworks.
Benefits
* Exclusive monthly perks, staff‐only rewards and events.
* Merivale Staff Cellar – access to premium wines at staff pricing.
* Unlimited career growth with endless development opportunities.
* Merivale Academy – online and in‐person training, including Leadership & Performance, First Aid, Food Safety and more.
* Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
* Employee Referral Program – earn rewards for bringing great people on board.
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