Job Description
The Client Revenue Supervisor plays a pivotal role in the Quote-to-Cash (Q2C) process, serving as the primary point of contact from client intake to collections. This position focuses on reducing lock-up and improving cash flow and realization.
Key Responsibilities:
1. Act as the finance business partner to advise Partners on areas of inventory management and improve financial performance and client service concerning billing and collections processes.
2. Supervise the end-to-end Q2C process, understand all aspects of relevant procedures, policies, and tools, and guide lawyers and other personnel to address process issues as they arise.
3. Implement client Outside Counsel Billing Guidelines to ensure compliance, coordinate with finance and technical support teams, and ensure invoices are delivered in line with client requirements.
4. Conduct research on Anti-Money Laundering (AML) & Know Your Client (KYC) checks per local regulations and coordinate the resolution of any issues as needed.
5. Work with Pricing Specialists to review and record financial terms agreed with clients, including pricing arrangements, payment terms, and client-specific requirements.
6. Coordinate monthly billing plans with Center personnel to ensure WIP inventory is billed at the appropriate time and serve as the In-Market point of escalation for Center personnel on WIP and billing issues.
7. Follow up on new and revised budgets with lawyers and ensure accruals and other client reporting are completed as required.
8. Handle escalations for collection issues and dispute management.