A growing Australian apparel business specialising in high-quality, purpose-built workwear designed for hands‐on and outdoor industries. Built on a foundation of durability, thoughtful design and strong community values, the business creates products that balance performance with personality.
With a focus on premium natural fabrics, practical fit and distinctive design, the company is committed to empowering its customers through clothing that supports demanding work environments while allowing individuality to shine.
The business is growing, and with momentum across ecommerce and broader operations, the leadership team is seeking a commercially minded Business Operations Manager to bring structure, insight, and executional strength across the business.
This is a pivotal role designed to support growth, profitability, and customer experience, while partnering closely with founders to drive smarter operational decision‐making and for the right person it offers autonomy, variety, responsibility, and the chance to make a tangible difference to performance, structure, and long‐term success.
The Role
The Business Operations Manager will sit at the heart of the business, owning day‐to‐day operations while also contributing to strategic and financial oversight. This role requires someone equally comfortable in the detail as they are zooming out connecting financial performance, ecommerce trading results, and operational execution to ensure the business is running efficiently and sustainably.
This is a hands‐on standalone role with real accountability, suited to someone who enjoys rolling up their sleeves, working flexibly, and being deeply invested in the success of the business.
Areas of Focus
Areas of focus will include:
Business & Financial Operations
* Oversee day‐to‐day business operations to ensure efficiency, consistency, and alignment with commercial objectives
* Ownership of financial management, including budgeting, forecasting, cash flow oversight, and cost control
* Monitor business performance against KPIs, identifying risks and opportunities for improved profitability
* Support financial reporting and analysis to enable informed, data‐driven decision‐making
Ecommerce & Trading Performance
* Own and manage ecommerce trading performance, including daily, weekly, and monthly sales analysis
* Own and manage marketing, digital, and fulfillment functions to optimise conversion, customer journey, and revenue growth
* Analyse trading trends, product performance, and customer behaviour to inform commercial strategies
* Support planning around launches, promotions, and peak trading periods
Customer‐Centric Operations
* Champion a customer‐first mindset across all operational touchpoints
* Ensure systems, processes, and service standards consistently deliver a high‐quality customer experience
* Identify opportunities to improve operational flows that impact customer satisfaction, retention, and brand loyalty
Cross‐Functional & Business Support
* Act as a central point of the business
* Support founders with ad‐hoc projects, problem‐solving, and operational initiatives
The Skillset
* Proven experience in a business operations, operations management, or commercial role, ideally within retail, fashion, ecommerce, or consumer brands
* Strong understanding of business financials, including budgeting, forecasting, and performance analysis
* Hands‐on experience working with ecommerce trading metrics and online sales performance
* Commercially minded, analytical, and comfortable working with numbers and data
* Highly organised with strong attention to detail and follow‐through
Personal Attributes
* Proactive, adaptable, and comfortable working in a fast‐moving, high‐expectation environment
* Customer‐focused, with a genuine interest in improving the end‐to‐end customer experience.
* Confident communicator who can work closely with founders and cross‐functional teams
* Takes ownership and accountability.
* As this role is remote the business needs someone who genuinely cares about the success and future prosperity.
Keen to hear more? APPLY TODAY!
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