Senior / Operations Officer (Woodlands Interchange)
Responsibilities
Assist in the daily operations of the interchange and ensure that buses and Bus Captains are optimally deployed and operating according to schedule
Monitor attendance of Bus Captains and ensure that they comply with all rules and regulations set out by the Company and the authorities
Schedule group sharing session / training whenever necessary and to monitor progress
Staff engagement pertaining to work related issues, company policies or feedbacks
Be the custodian for staff welfare and work out initiatives to improve welfare of staffs.
Attend to customer's enquiries, feedback and perform service recovery and crowd control
Ensure that security personnel and cleaners are deployed at premises according to the schedule provided
Ensure adherence to Standard Operating Procedure, work instructions, call handling and service standards
Perform mystery audits at interchanges on people, processes and infrastructure
Submit daily checklist on the first / last parade check of premise
Assist commuters to board the bus if necessary
Assist in generating ad hoc reports
Any ah-hoc duties assigned by supervisor
Qualifications & Work Experience
Candidate should possess at least a NITEC in any field or equivalent
At least 1 year of working experience in a related field is required
Able to perform shift duties
Skills
Proficient in MS office
Good customer service skills
SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore's major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges
As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy
We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
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