Job Opportunity
The Tasman, a Luxury Hotel, is located in the heart of Hobart's waterfront and top restaurants. The hotel presents 152 luxuriously appointed guest rooms and suites with carefully restored features and exclusive art pieces from local artists.
Key Responsibilities
Execute seamless guest experiences while undertaking administrative and communication duties as a hospitality professional.
Accountabilities
* Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
* Secure payment, activate/reissue room keys, resolve guest calls etc.
* Provide consistent outstanding guest experience in everything that you do.
Requirements
A suitable candidate should have:
* Previous experience as a Front Office Duty Manager.
* Exceptional interpersonal communication skills.
* Thorough follow up, strong attention to detail and problem-solving skills are must.
* Excellent time management and organizational skills.
* Ability to emotionally connect with guests and provide superior levels of service.
* Conflict resolution experience.
Benefits
The opportunity to work for a luxury hotel brand offers flexible working arrangements including public holidays and weekends.
* Experience of OPERA property management system is a distinct advantage.