About the Opportunity
We are seeking an exceptional individual to fill a key role in our organization.
* The ideal candidate will provide outstanding levels of service and support to customers through face-to-face interactions and inbound/outbound calls.
* They will deliver timely and accurate information on various banking enquiries, account openings, and processes via telephone and/or online channels.
* The successful candidate will empower customers to self-serve using our digital platforms for personal banking, providing seamless experiences for new customers.
* Key responsibilities include delivering customer-obsessed service, exceeding customer expectations, and improving customer outcomes.
* The individual will also contribute to a team culture that balances people, customer, risk, and performance.
* A strong understanding of internal policies and procedures, as well as external requirements such as Privacy and FSRA, is essential.