Use your strong partnerships and digital healthcare knowledge to drive engagement and ensure highly reliable healthcare services for Australians.
29th February, 2024
About Us
Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.
Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care.
About the opportunity
This newly created role sits within the Service Operations & Engagement Division, responsible for leading Healthdirect’s engagement with stakeholders to understand government and industry needs, influencing and shaping the broader health reform agenda, and co-ordinating the design and implementation of new services.
Reporting to the Chief Operations Officer, you will be responsible for designing and implementing highly reliable services that connect Australians to the healthcare they require. You will be a key conduit between external stakeholders and the company, responsible for leading Healthdirect’s strategic engagement functions with government, clinical and consumer peaks, and industry, coordinating the design and implementation of enhanced and new services. You will develop, nurture, and facilitate productive relationships with strategic partners necessary to achieve Healthdirect Australia’s strategic objectives.
You will be responsible for digital channels across the company’s services and will also steward the organisation’s Integrated Communications and Marketing functions to increase consumer awareness and appropriate utilisation of Healthdirect’s services offering.
Key to your success will be an understanding and ability to synthesise the perspectives from the government’s health service reform objectives and consumer needs and behaviours, and balance these within Healthdirect’s services.
Experience, knowledge and qualifications.
The ideal candidate should possess the following:
* 5+ years’ experience at the Director or Executive Director level with a track record of success contributing to the leadership and management of an organisation.
* Proven ability to successfully lead multidisciplinary teams to deliver complex projects across matrixed organisational structures.
* Demonstrated fluency in digital service platforms and contact centre service delivery models, and an understanding of how these can be leveraged in healthcare settings to deliver innovative healthcare solutions cantered on consumer needs.
* Proven success in engaging with senior government officials to develop strong partnerships, mass communication campaigns, new and/or expanded programs and services.
* Experience leading CX design and delivery teams in an agile or hybrid agile environment to deliver projects within complex stakeholder environments.
* Exposure to Treasury or Departmental funding processes and mechanisms
* Experienced business development leader, with expertise in emerging virtual models of care
* Deep understanding of Australia’s health reform agenda
* Relevant tertiary qualification - e.g. business, health services management, communications or a related field
Why work with us
We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.
Our benefits include:
* Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
* 14 weeks company Paid Parental Leave for both parents.
* Multi-dimensional wellbeing program that is run by our people for our people.
* Individual curated learner journeys to support you to expand your capabilities and unlock your talent.
To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au.
As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.
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