About the Role
Due to an internal move, we're on the hunt for a Process Improvement Manager who can bring clarity to complexity and lead high‐impact initiatives that align with our group's strategic goals. This is more than a "process role" – it's about redesigning the way we operate, influencing at the highest levels, and embedding lasting improvements across our business.
What You'll Be Doing
* Lead Game‐Changing Initiatives – Work directly with Executive, senior leadership, and SMEs to identify, design, and embed new operating models that drive group‐wide transformation.
* Turn Ambiguity into Action – Distil complex, high‐level problems into clear, structured, and value‐driven solutions.
* Reimagine the Way We Work – Map and improve processes with a sharp focus on customer experience, using data, insight, and design thinking.
* Influence at the Top – Build strong relationships, gain buy‐in, and shape decision‐making by facilitating conversations and presenting with impact.
* Be a Capability Builder – Uplift continuous improvement capability across SRG by coaching, training, and supporting leaders in applying process excellence tools and mindsets.
What You Bring To The Table
* Proven Expertise – 5+ years in strategic, continuous improvement, or operational redesign.
* Design and Delivery Know‐How – Strong experience in operational design and turning strategy into reality.
* Automation with a Purpose – You understand that automation should enhance good processes, not hide broken ones.
* Problem‐Solving Under Pressure – Comfortable working with ambiguity, limited information, and the freedom to shape your own path.
* Senior Stakeholder Savvy – Confident engaging with and influencing GMs, SLT, and ELT, even on complex or sensitive topics.
* Cross‐Functional Change Agent – Hands‐on experience leading high‐impact, cross‐functional change beyond traditional tech or IT domains.
Bonus Points If You Have
* Consulting experience (especially from a strategic or operations‐focused business)
* Background in retail or FMCG
* Exposure to back‐office/shared services
* Lean Six Sigma, Agile, Design Thinking or Service Design experience
* Power BI, Excel (advanced), and data‐driven decision‐making skills
Why Join Us
* Redesign the Engine, Not Just Tune It – Influence how the entire organisation operates, not just tweak existing processes.
* Make a Real‐World Impact – Deliver initiatives that truly improve the lives of our customers and our teams.
* Work Shoulder‐to‐Shoulder with Leaders – Collaborate closely with senior leadership to drive measurable and meaningful change.
* Thrive in a Culture That Backs Bold Thinking – Join a team that celebrates autonomy, fresh ideas, and innovative ways of working.
Let's Redefine the Way We Work. Together.... If you're ready to apply your improvement mindset to high‐level strategic challenges – and you thrive in a fast‐paced, ever‐evolving environment – we want to hear from you.
Apply now and help us build the future of SRG, one smart solution at a time.
Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
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