The Lane Group is a privately owned and well-established motor vehicle dealership, representing multiple leading automotive brands. We are committed to delivering outstanding customer experiences — and we're looking for a driven, customer-focused Service Advisor to join our front-line team.
If you have a passion for customer service and want to build your career in a fast-paced environment, we want to hear from you.
The Role:
As a Service Advisor, you'll be the vital link between our customers and our workshop. You'll manage the end-to-end service experience — from bookings to handover — ensuring a professional, transparent and efficient process every step of the way.
Key Responsibilities:
* Greet customers and build lasting relationships
* Schedule and confirm service and repair bookings
* Accurately open job cards and prepare repair orders
* Liaise with workshop technicians to ensure jobs are clearly understood and completed on time
* Communicate progress updates and recommend additional repairs when required
* Prepare quotes and final invoices; explain work completed to customers
* Ensure all paperwork and documentation is completed accurately and in full compliance with dealership procedures
* Assess if repairs or concerns may be warrantable and communicate accordingly
* Maintain a clean, professional service reception area
* Support high levels of CSI and contribute to departmental KPIs
What We're Looking For:
* Strong background in customer service (automotive experience preferred)
* Excellent verbal and written communication skills
* Professional, honest and customer-first mindset
* Mechanically minded or previous exposure to the automotive environment
* Confident in using DMS and scheduling software (Titan DMS preferred)
* Ability to multitask and remain calm under pressure
* Understanding of warranty eligibility
* High level of attention to detail and administrative accuracy
* Current WA driver's licence
What We Offer:
* Competitive base salary + commission
* Supportive, friendly team environment
* Ongoing training and manufacturer-backed development programs
* Paid birthday leave and other great benefits
* Clear pathways for career advancement within our growing dealership group
If you're ready to grow within a reputable dealership group, click APPLY now to submit your application.