New Client Liaison Officer‐Personal Injury Claims (Law Firm)
Key VIP role for a real 'PEOPLE' person. First contact for new clients. A++ personal injury law firm. Top mentors. Variety+Exciting future. Sydney. $45,000‐55,000. Full‐time or 4 days/wk.
YOUR NEW EMPLOYER
Our client is a premier plaintiff law firm with one of the highest WIN rates of any plaintiff firm spanning over 25 years.
It is the Employer of CHOICE for many industry‐leading personal injury legal professionals who flock and stay here because they love its unique+refreshing culture, inspiring leaders, unbeatable training/mentorship+ rewards/appreciation.
YOUR NEW ROLE
As a key valued member of the winning New Client Enquiries team, you will love the variety and responsibility of being the FIRST professional contact for all new incoming personal injury clients via the phone.
You will enjoy doing an initial fact‐find, technically assessing client enquiries based on legal principles, attending to their initial queries, determining which solicitor/s are best suited to help them, allocating solicitors to clients and arranging client‐solicitor meetings.
Occasionally, you will also support paralegals/lawyers with back‐up administration/filing support as needed.
WHAT'S IN IT FOR YOU?
* Your 'foot in the door' to join this impressive premier famous personal injury law firm;
* Empowering + fulfilling role – you get to direct the firm's client traffic and lawyers' work flows and help real injured/suffering people;
* Top training + mentors (you will get trained on multiple areas of personal injury law – no previous knowledge/exp required) and non‐stop learning;
* Enviable future – long‐term career advancement opps (subject to performance)...not a dead‐end job;
* Supportive + vibrant + refreshing friendly team environment (people love working here long long term!);
* Never a dull moment – heaps of variety + challenging & interesting cases;
* Inspiring leadership.
WHO YOU ARE
We are interested in hearing from you if you:
* have minimum 12 months or more experience working either as a legal assistant/secretary/paralegal in a personal injury law firm or have worked in a receptionist/customer service/client enquiries role (preferably in a call‐centre but not essential) in any industry sector;
* can definitely commit full‐time Mondays‐Fridays (8.30am‐5.30pm) ongoing and long‐term;
* are a real people person with proven outstanding high customer‐service skills, are patient and empathetic (essential);
* have a warm +friendly professional phone manner + high attention to detail (essential);
* thrive in a busy, vibrant and fast‐paced environment;
* love helping others + have a genuine interest in personal injury law + are willing to learn + are hungry to progress your career with a 1st‐class personal injury law firm.
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