Company Description
Instron is a global leader in materials testing equipment and solutions, driven by over 70 years of expertise and innovation. Specializing in precision, reliability, and progress, Instron supports industries such as aerospace, healthcare, automotive, and electronics in over 80 countries. With a strong focus on customer-centric approaches, Instron delivers tailored solutions, cutting-edge technology, and data-driven insights to optimize processes and accelerate product development. From universal testing machines to dynamic systems and software tools, Instron empowers organizations to enhance product quality and revolutionize materials testing processes.
Summary:
The Field Service Engineer (FSE) delivers our service products at customer sites; He or She does so in a manner consistent with Instron's mission statement.
It is expected that the FSE will protect and promote Instron's premium image, product design philosophy, and Accreditations. The FSE will maintain an exceptional attitude and appearance and focus on the continuous improvement of his or her technical abilities and overall delivery of service.
The FSE's responsibilities include preventative maintenance and verification services, troubleshooting and repair, and both new and retrofit system installation. Typically, the FSE performs these services on basic and more complex Electro-mechanical systems.
The FSE may also be required to perform verification services on servo hydraulic systems and assist in the repair, troubleshooting and installation of these systems. It is expected that the FSE will exceed his or her customers' expectations whenever possible.
General Duties:
· A strong emphasis on personal and Team SAFETY procedures and requirements.
· Deliver preventative maintenance, verification, repair, and new and retrofit installation services at customer sites that are compliant with the applicable quality management system / accreditation documents.
· Efficient travel to customer sites in and outside of his or her assigned service territory.
· Document all service activities compliant with applicable service procedures.
· Maintain a strong focus on all assigned administrative tasks. These include, but are not limited to, submitting "paperwork" (electronic and hardcopy) at appropriate intervals, maintaining a current call queue, obtaining purchase orders for all on-demand service assignments, assisting in the renewal process for service contracts, and updating customer information to ensure an accurate database.
· Promote sales of additional Instron product offerings (systems, accessories & service products).
· Actively generate qualified sales leads using established procedures.
· Maintain all assigned company property in a manner consistent with Instron's premium image and applicable policies.
· Continuous improvement of technical and non-technical skill sets via company sponsored training classes and self-directed educational / degree programs.
· Temporary / non-traditional duties may be assigned by management, such as trade show setup / attendance, product seminars, hardware / software beta testing / development, etc…
Education, Knowledge, Skills, & Ability Required:
· Degree/Diploma in Electrical or Electronic technology or trade school equivalent. Certifications in Electronic Engineering Technology preferred.
·Intermediate to advanced computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc…).
· Knowledge of and experience repairing Electro–mechanical (closed loop control) systems.
· Knowledge of closed loop control with an understanding of various control methods (load, strain etc….).
· Excellent written and oral communication skills.
· Ability to act as a field technical support resource for AFSEs, fellow FSEs, and other support staff.
· Ability to comprehend and interpret technical information involving mechanics, electronics and materials science.
· Must be able to interpret blueprints and schematics.
· Ability to understand Quality Systems and their intent.
· Ability to work independently, with little supervision and manage diverse customer situations.
· Ability to manage a service schedule in a manner which results in timely service for our customers and an uninterrupted revenue stream.
· Ability to accept changes and recommend best practices, including positive participation in Team, Regional, and National meetings.
· Ability to successfully interact with his or her co-workers, manager, and other support staff in a positive and productive fashion; delivering a consistent, premium service product to Instron customers.
· The above skills are normally acquired through at least 3 years of directly related experience in a service / preventative maintenance or technical / mechanical repair environment - including a successful track record with at least 2 years of self-scheduled service experience.
Working conditions:
· Manufacturing plant or lab environment with occasional exposure to heat, humidity, oil, dirt, grease, dust, etc.
· Regular use of a variety of hand tools and diagnostic / heavy equipment.
· Some lifting required (up to approximately 30kg). Travel could average three nights per week, four weeks per month.