Company Overview
- A long-established, well-reputed real estate agency with a strong presence in the South East Corridor.
- A well-retained team, with several staff having been with the business for 10+ years.
- Strong systems, quality controls, and ongoing training that provide a solid framework for success.
- A professional, well-run office that values both clients and staff, creating a supportive and positive workplace culture.
The Position
- Full-time, in-office role providing essential support to the Property Management team by actioning all tenant-related enquiries. This position is office-based with no final bond inspections, viewings, or routine inspections, though occasional coverage may be required.
- Facilitate smooth tenant inductions for all current occupants, ensuring a positive move-in experience.
- Oversee and coordinate tenancy processes including new leases, vacates, renewals, break leases, inspection scheduling, pet applications, and related administration, using established checklists to maintain consistency and accuracy.
- Provide tenant support for general enquiries and rent-related questions, offering guidance and assistance as needed.
- Support with tenancy application processing.
- Manage incoming tenant phone calls and office walk-ins, ensuring timely and professional responses.
- While not directly responsible for maintenance, assist tenants by guiding them on how to submit requests and provide support when required.
- Work collaboratively as part of a dedicated Tenant Services team, delivering exceptional service and support to both tenants and the wider Property Management team.
The Criteria
- Minimum of one-year previous experience in property management.
- Current PM Registration and driver’s license
- Strong admin and customer service
- Excellent time management and care factor
The Benefits
- Competitive pay, dependent on experience
- Innovative technology, checklists, and streamlined systems to support your work
- Supportive leadership team with an open-door policy and a deep understanding of property management
- Celebration of team milestones and achievements, promoting a positive and collaborative workplace
Please contact Gill Harton at Gough Recruitment on or apply now. All applications will be kept confidential.
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📌 Tenant Services Manager
🏢 Gough Recruitment
📍 Fremantle