Customer Service Officer
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Key Details
* Ongoing employment
* Office located at 164 Walters Road, Blacktown
* Clerk Grade 7/8 salary minimum $110,266 to $122,058 base salary plus superannuation
About the Role
* On‐site call centre support.
* Rostered Monday to Friday, business operational hours 8:00am to 4:30pm.
* Front‐line to schools, community, and department units statewide.
* Delivery of customer‐focused security services in a busy, call centre environment.
* The support services include (and is not limited to) supporting facilities maintenance, incident response and asset assistance across the department.
About You
* Team player
* Great communication and active listening skills
* Capable of providing high‐quality information and advice
* Hold high standards of customer service in a high volume, complex work environment.
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and ensuring quality outcomes for Aboriginal people.
Essential Requirements
* Relevant tertiary qualifications and/or equivalent workplace experience
* Demonstrated understanding of and commitment to the value of public education.
Advantages
* 35 hour working week
* Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays and leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to Apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as answer a targeted question:
Targeted Question
The role supervisors a small call centre with customer service staff who are providing a range of support services for asset management. Please provide your experience in supervising staff in a call centre environment, and give an example of challenges you encountered and how you overcame these.
Closing date Monday 24th March at 11:59pm.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
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