Job Title: Café Supervisor
About Max Brenner
We are renowned for our own recipe and have built an international footprint across both the Australian and New Zealand markets. Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store.
We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our team as a Café Supervisor.
About The Role
* Manage daily operations and run the store, including cleanliness and presentation
* Lead by example and drive our Team Members to deliver memorable guest service and experience
* Ensure all Max Brenner golden standards are upheld at all times
* Assist with people-related tasks, including training, development, and coaching
* Build morale and team spirit by fostering a work environment where Team Member input is encouraged and valued
* Prepare and serve dessert menu items to the highest standard, including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue, and decadent Pizzas
* Prepare and serve delicious drinks to the highest standard, including coffees, hot chocolates, and decadent milkshakes
About You
To be successful in this role, you will need:
* Previous supervisor/management experience of minimum 1 year
* Previous hospitality or retail experience
* Exceptional customer service skills
* Ability to lead and effectively communicate with a team
* Energetic, positive, and guest-focused attitude
* Passion for hospitality and love for the energy that the industry brings