Job Summary:
As a Retail Store Manager, you will be responsible for overseeing day-to-day operations, driving profitability, and maintaining high merchandising standards for the store. You will lead, organize, and coordinate store personnel and resources to ensure an efficient, well-prepared environment that delivers exceptional customer service, consistent stock availability, and a clean, safe shopping experience.
Responsible for:
* Team Leadership & Delegation — Managing the front-end (checkouts), stockroom, and floor teams; delegating tasks to department heads to ensure smooth store operations.
* Commercial Oversight — Managing the store’s daily financial performance, visual merchandising displays, and overall operational efficiency.
* Store Maintenance & Compliance: Overseeing the hygiene and safety of sales floors and back-of-house areas; ensuring all cleaning and maintenance schedules meet retail standards.
* Talent Acquisition: Recruiting and onboarding floor staff to maintain optimal skill levels and headcounts.
* Workforce Scheduling: Organizing staff rosters to guarantee high service standards during peak shopping hours.
* Operational Agility: Providing hands-on support and covering shifts during staff shortages to maintain uninterrupted service.
* Conflict Resolution: Managing customer complaints according to corporate guidelines to ensure high levels of shopper satisfaction and loyalty.
* Product Knowledge & Service: Providing customers with detailed product information and coordinating home delivery or Click-and-Collect services.
* Financial Integrity: Overseeing end-of-day register balancing and cash-up procedures with a focus on precision and loss prevention.
* Strategic Planning: Assisting in the planning of facility upgrades, layout changes, and service enhancements.
* Performance Management: Enforcing company regulations and taking necessary disciplinary actions to maintain store discipline.
* Staff Engagement: Maintaining high morale and ensuring all team members adhere to professional grooming and uniform standards.
* Regulatory Compliance: Ensuring the store follows all retail laws, health and safety codes, and food handling licenses.
* Risk Management: Guaranteeing the safety of patrons and employees both during trading hours and at store closing.
* Inventory Control: Supervising the procurement, purchasing, and reordering of groceries and daily essentials.
* Reporting: Communicating directly with Company Directors regarding operational challenges or suggested service improvements.
* Cost Control: Managing labour budgets and maintaining wage costs within company targets.
* Internal Communication: Facilitating effective information flow through regular staff briefings and management meetings.
Qualifications/experience:
* Must have 5 years of experience in similar setting.
* Diploma in Management/Hospitality.
* Ability to communicate well in spoken and written English.
Personal Attributes:
* Flexible and adaptable.
* Inclusive and supportive.
* Focus on service excellence and exceeding customer expectations.
* Friendly and approachable.
Salary - $76,600 - $80,000 plus superannuation
Only eligible and shortlisted applicants will be considered.
Pay: $76,600.00 – $80,000.00 per year
Work Location: In person