Multi-Site Hospitality Leadership | Coffee Excellence | Guest Experience
An exciting opportunity has become available for an experienced hospitality professional to lead coffee quality, guest experience and front of house standards across a growing multi-site hospitality group.
This is a highly hands-on leadership role suited to someone who thrives in operational environments, genuinely loves hospitality and is passionate about developing people.
What's in it for you?
* Join a growing hospitality group with many successful venues and future growth plans
* Take ownership of coffee quality, guest experience and front of house standards across the entire business
* Work closely with senior operational leaders and have a genuine influence on business performance
* Lead and shape the future of the coffee and beverage program, including new product development
* Develop your coffee expertise through hands‐on involvement in roasting and sourcing
* Enjoy a varied role that combines operations, training, guest experience, coffee and leadership
* Be part of future venue openings and interstate expansion projects
* Sunday to Thursday roster, with Fridays and Saturdays off
What do you do?
Guest Experience & Hospitality
* Act as the benchmark for guest experience and hospitality standards across all locations
* Coach and support venue teams to consistently deliver exceptional service
* Oversee guest feedback channels, including Google Reviews and guest complaints
* Analyse guest feedback trends and implement strategies to improve the overall guest experienceSupport consistency across service standards, team presentation and front of house operations
Coffee Leadership
* Oversee coffee quality and consistency across all venues
* Train, coach and develop baristas and front of house teams
* Support equipment management, maintenance and coffee quality control processes
* Participate in coffee roasting operations and continue developing roasting knowledge and skills
* Lead beverage innovation and new product development across coffee and drinks offerings
Multi‐Site Operations
* Work across multiple venues providing operational support, coaching and leadership
* Spend approximately 3–3.5 days per week in venues training and assessing teams and operations
* Dedicate time to coffee roasting activities
* Involvement in administration, planning and guest experience management
* Support new venue openings, operational rollouts and future interstate expansion projects
What do you need?
* Strong hospitality leadership experience within high-volume, quality-focused venues
* Exceptional coffee knowledge and experience working in specialty coffee environments
* Proven ability to train, mentor and develop hospitality teams
* Experience managing coffee quality, equipment and operational standards
* Genuine passion for coffee, hospitality and creating outstanding guest experiences
* Experience working across multiple locations
* Previous coffee roasting experience is advantageous
* A willingness to learn and further develop coffee roasting knowledge
* A valid driver's licence and reliable transport
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.
*You will only be contacted if you are shortlisted and meet the above requirements.
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