Job Overview
Metso is seeking a skilled Field Service Supervisor to join our Services team in Mackay.
The successful candidate will be responsible for supervising the Field Service team at customer sites, focusing on safety, customer service, and satisfaction. They will report to the Field Service Manager – East.
This role is based in Mackay and is suitable for a local resident who can work effectively in a fast-paced environment.
Key Responsibilities
* Supervise mechanical service work at customer sites ensuring high-quality results and efficient completion.
* Oversee installation and commissioning of systems and machinery, collaborating with technical teams as needed.
* Provide technical support at customer sites, promoting products and services while meeting customer needs.
* Support technicians and perform hands-on mechanical work as required, fostering a culture of continuous learning and improvement.
* Ensure timely completion of reports, time sheets, and expenses, maintaining accurate records for decision-making purposes.
* Collaborate with colleagues to allocate work efficiently, prioritize tasks, and meet deadlines.
Requirements
* Minimum 5 years of experience in industrial equipment, technical support, and service.
* Relevant trade certificate or equivalent qualification.
* At least 2 years of supervisory experience, demonstrating effective leadership and communication skills.
* Ability to troubleshoot complex technical issues, analyze problems, and implement solutions.
* Effective leadership and communication skills, facilitating collaboration and driving results-oriented outcomes.
What We Offer
* A safe and healthy work environment that prioritizes employee well-being.
* Competitive salary with annual incentives, recognizing individual and team contributions.
* Additional annual leave, flexible working arrangements, and paid parental leave to promote work-life balance.
* Medical benefits, insurance, and social events to foster a sense of community and camaraderie.
* Career development opportunities, enabling employees to grow professionally and personally.