The Company
This is an exciting opportunity to join a well-regarded Managed Services Provider in WA who are now expanding into the Perth market, known for its commitment to delivering exceptional IT solutions and client service. With a growing reputation in the WA market, the business supports a diverse portfolio of clients across industries, offering services spanning managed IT support, cloud infrastructure, cyber, and IT strategy. Based SOR.
Their team is collaborative, technically strong, and genuinely passionate about what they do. As demand for their services continues to grow, they're looking to bring on a Level 2/3 Engineer to support their continued success and help deliver outstanding results for their clients across service desk.
The Role
As a Level 2/3 Systems Engineer, you will provide both remote and onsite support to a diverse client base across Perth. You'll play a key role in delivering technical support, troubleshooting, and implementation of IT solutions. The role is dynamic, client-facing, and ideal for someone who enjoys solving complex technical issues while delivering top-tier service.
Key Responsibilities
* Provide expert technical support across a range of client environments, ensuring timely and effective resolution of issues
* Administer and support Microsoft 365, Active Directory, Windows Servers, and related systems
* Manage and monitor firewalls, networking equipment, and related infrastructure
* Deliver high-quality customer service and build strong relationships with clients
* Communicate technical information clearly to both technical and non-technical users
* Troubleshoot and resolve Level 2/3 issues proactively, escalating when necessary
* Mentor and support junior staff
* Assist with IT project implementation and collaborate with senior engineers as needed
The Person
* Minimum 4 years' experience in an IT support role, preferably within a Managed Services Provider (MSP)
* Proficient in Microsoft technologies including Windows Servers, Active Directory, Exchange, Intune, Azure, and Azure AD
* Solid experience with networking, firewalls, backup/recovery solutions, and virtualisation tools
* Familiarity with 3CX or similar VoIP systems is highly regarded
* Excellent problem-solving and communication skills
What's in It for You
* Work with a collaborative, close-knit team that values technical excellence
* Growing business with multiple career opportunities
* Ongoing training, certifications, and career development
* Exposure to a wide range of technologies and client environments
* Opportunity to work on interesting and meaningful client projects
* Supportive leadership and a business that genuinely invests in its people
How to Apply To apply online, please click on the appropriate link below.
For a confidential discussion, contact Ashton Goode