Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.
The Role
We are looking for 2 new Guest Service Agents - one part time and the other casual, to work on the busy front office of our vibrant hotel.
You will curate the hotel experience for our guests by:
* Anticipating and attending to guest queries.
* Checking guests in and out with efficiency, friendliness and flair.
* Processing daily guest transactions and accounts accurately and efficiently.
* Collaborating with other departments to ensure that the Hotel's rooms are properly prepared for arriving guests.
* Happily working to busy rosters that range across 7am - 11pm over a 7-day roster.
About you:
Your many talents will include:
* Previous guest service experience (hotel experience an advantage)
* A logical, common-sense approach to resolving concerns.
* An empathic ability to anticipate our guests' needs.
* Proficient in computer applications (Opera PMS an advantage)
* Having an Australian Driving license.
* Familiar with Sydney and the wider geography enhancing our guest experience.
* Demonstrated 'can-do' approach to your duties.
The Benefits:
You will work with exceptional people in a supportive, diverse and passionate environment, and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:
* A market leading 50% F&B discount across all Venues
* $99 Room rates and a generous friends and family discount
* Lifestyle benefits including extra leave and earth advocacy days
* Green future - we are committed to enhanced sustainability practices
* Dedicated Internal Mobility Programme and reward scheme
* Online learning, career enhancement and development plans
* Personalised employee support network
* Regular service recognition and team events
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