Overview
National Manager Credit Operations – Nationwide at Allianz Australia.
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. We prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace with lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back to the community, and contribute to meaningful work that supports sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together.
About The Role
* Manage the relationship with Allianz Services and the Credit teams, oversee cost centre management, and ensure the Credit team processes align with Allianz Australia's strategic objectives.
* Ensure Credit Teams achieve collection KPIs and foster effective communication with internal and external partners.
* Support the development and implementation of plans to enhance staff engagement, prioritise customer care, and maintain prudent control over operational expenses.
* Facilitate reconciliation of intermediary accounts, ensuring debt collection aligns with service levels within the Credit Governance guideline policy.
* Identify opportunities for business improvement, refine the Credit Operations structure, and oversee management expenses to ensure cost control and wise investment.
About You
* Holds tertiary qualifications in a relevant discipline and brings significant experience in insurance, underwriting, or credit operations within complex, matrixed organisations.
* Extensive leadership experience in operational credit roles, capable of guiding and inspiring teams in complex environments.
* Focuses on empowering individuals and teams to reach their potential, nurturing talent development and building pipelines for growth.
* Strong analytical and critical thinking abilities, able to interpret complex data to facilitate informed decisions with a collaborative approach.
* Excellent communication, attention to detail, and ability to plan, prioritise, and coordinate multiple priorities.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive culture focused on customer outcomes and authentic self-expression.
* Flexible work arrangements and remote options with support for work/life balance.
* Career development including mentoring, development, and global mobility opportunities with access to learning resources.
* Financial and wellbeing perks including discounts on Allianz products, retail, tech, and travel, plus an Employee Share Purchase Program.
* For more details about benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is a trusted insurance and asset management company. We are committed to equal opportunities and maintaining an inclusive workplace where people and performance matter.
We welcome applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation, or any other characteristics protected by local laws.
Adjustments and support
If you require support and adjustments to participate equitably in our recruitment process, please contact careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
Job Details
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Financial Services and Insurance
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