L2 Support Technician Job Description
As a key member of our team, you will be responsible for providing exceptional IT and network support to clients across various platforms.
This includes troubleshooting and resolving issues related to Windows OS, Microsoft 365 suite, and Active Directory, as well as collaborating with the team to manage and maintain network infrastructure.
You will utilize your CCNA-level knowledge to assist with networking-related problems and ensure timely and effective customer support for all technical queries and issues.
This is an exciting opportunity to work in a dynamic environment with a growing managed service provider, where you can expand your technical expertise and work with diverse IT systems.
Our ideal candidate will have proven experience in a similar L2 support role, preferably within a managed service provider environment, and possess strong understanding of Windows OS, Microsoft 365 suite, and Active Directory.
In addition, they should have CCNA knowledge (mandatory) with a good grasp of networking concepts, excellent problem-solving skills, and the ability to provide high-quality customer support.
They will also need strong communication skills and the ability to work collaboratively in a fast-paced environment.
Required Skills and Qualifications
* Proven Experience: In a similar L2 support role, preferably within a managed service provider environment.
* Strong Understanding: Of Windows OS, Microsoft 365 suite, and Active Directory.
* CCNA Knowledge: Mandatory with a good grasp of networking concepts.
* Problem-Solving Skills: Excellent with the ability to provide high-quality customer support.
* Communication Skills: Strong with the ability to work collaboratively in a fast-paced environment.
What's on Offer
A competitive salary package and ongoing professional development opportunities make this a compelling choice for experienced IT professionals looking to take their careers to the next level.