Lead a regulatory team overseeing complex complaints, providing expert advice and improving assessment processes within Consumer and Business Services.
* Lead a team managing regulatory complaint assessments across South Australia
* Provide expert advice on complex consumer and trader regulatory matters
* Drive high-quality complaint assessment, customer service and team leadership
About the Company
This South Australian government department provides vital services that protect the community, uphold the law, and support fair and effective public administration. It plays a key role in delivering programs and initiatives that directly impact the lives of South Australians. Working across a broad range of regulatory, legal, and community-focused activities in a dynamic and complex environment.
Role Overview
The Manager, Regulatory Assessments leads the teams responsible for registering, triaging and assessing complaints lodged with Consumer and Business Services. These complaints relate to breaches of legislation across a broad range of consumer and trader matters. Working under broad direction, the role oversees daily operations of the Registrations and Assessments teams, ensuring complaints are managed efficiently, consistently and in line with legislative and policy requirements.
The role also provides high-level advice on complex matters, supports continuous improvement in complaint management processes and works closely with internal teams and external stakeholders including the Crown Solicitor's Office.
About the Person
You are an experienced leader with the ability to assess complex issues, interpret legislation and exercise sound judgement within a regulatory, legal or policy environment. With demonstrated ability in leading and managing teams in this field.
Organisation, a collaborative approach and the ability to manage competing priorities while maintaining strong stakeholder relationships and ensuring high-quality service delivery.
Key Responsibilities
* Lead the registration, triage and assessment of regulatory complaints
* Provide expert advice on complex consumer and trader matters
* Manage and support a team delivering complaint assessment services
* Develop and implement improvements to complaint management processes
* Ensure compliance with relevant legislation, policies and standards
* Liaise with stakeholders including the Crown Solicitor's Office
Skills, Knowledge and Experience
* Experience assessing complex regulatory, legal or policy matters
* Strong leadership experience managing teams in regulatory or service environment
* Ability to provide high level advice on complex and sensitive issues
* Strong analytical, research and problem-solving capability
* Excellent stakeholder engagement and relationship management skills
* Knowledge of consumer or regulatory legislation (or ability to acquire quickly)
Keen to learn more before applying? For further information, please contact Joanne Murtagh or Elena Bacon on 08 7100 1823.
Please note – all applicant resumes must be submitted in Word format only.
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