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Location : Brighton, ON, CA, kok10ho
Operations (DEPT_MFGOP)
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level.
We are passionate about cultivating excellence in everything we do, but what really fuels us is our people.
They're the heart of our company.
As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.
Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.
We are #EnergizedByGrowth.
DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry.
As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail.
Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies.
Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.
Key Responsibilities
* Technical Subject Matter Expert – Knowledge of hardware/software integration and site architecture.
* Advanced troubleshooting – deep-dive diagnostics using logs, debugging tools, network traces, profilers, or source code.
* Escalation point and liaison for complex customer escalations – L1 / L2 Customer Support, Product Management, and Engineering.
* Develop technical scopes of work and time allocations for work specified.
* Knowledge creation – write internal documentation, playbooks, and conduct training for L1 / L2 support teams.
* Configure and stage equipment for industry tradeshows.
* Provide design recommendations for serviceability and usability based on technical experience.
* Provide internal and external onsite training for product installation, operation, and support.
* Investigate escalated field issues – initiating site visits, troubleshooting and documenting technical issues, capturing, and analyzing log data, raising to Engineering, and executing resolution recommendations from Engineering.
* Primary Support Resource for New Product Development and Sustaining Efforts.
* Active member of NPD core team – collaborate with Engineering team and gain an understanding of new product dependencies and system integration requirements.
* Create and execute beta test plans to be used during field validation.
* Oversee the installation of beta test products at customer site locations.
* Provide required updates and reports on product performance and convey performance issues to Engineering and Product Management.
* Prepare and distribute field validation completion reports, summarize findings and provide recommendations regarding production enablement readiness.
Qualification Requirements
* Bachelor's or higher degree in a technical, engineering, or related field preferred; significant and in-depth experience may be substituted for a degree.
* Prior field-based technical support experience, ideally with part of this experience working in related industry.
* Up to 50% travel requirement; must be able to travel with short notice.
* Must have a valid driver's license and be legally able to drive.
* Must be fully capable and willing to abide by company credit card rules when using company provided credit card for business travel related purposes.
* Behavioral Requirements – Comply with all company policies; initiative-taker / self-motivated; able to work in a high‑paced and dynamic team environment; incident management under pressure; excellent problem solver with deductive reasoning and troubleshooting skills; documentation discipline; cross‑team collaboration.
Behavioral Requirements
Comply with all company policies; initiative-taker / self-motivated; able to work in a high‑paced and dynamic team environment; incident management under pressure; excellent problem solver with deductive reasoning and troubleshooting skills; documentation discipline; cross‑team collaboration.
Work Arrangement
Remote
Bonus Eligible
This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information or any other factors prohibited by law.
EEO Statement
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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