Job Title
We are seeking a highly skilled professional to fill the role of Technical Support Specialist.
The selected candidate will be responsible for providing top-notch support services to customers through various channels, including email, phone, and text chat. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
* Diagnose and resolve complex technical issues using software tools.
* Develop and articulate solutions clearly and concisely.
* Collaborate with other technical specialists and engineers to deliver exceptional customer service.
* Build and maintain strong relationships with new and existing customers.
* Stay up-to-date with industry trends and contribute to the evolution of our solutions.
Required Skills and Qualifications:
* Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics, or equivalent.
* 3-5 years working experience in a related field.
* Strong analytical and troubleshooting skills in both hardware and software.
* Flexible and able to multitask with an ability to manage priorities.
* Experience in customer service, technical support, and project management.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
Working Conditions:
* Ability to travel up to 35% for field engineering assignments.
* Must possess a valid driver's license and passport.