Opportunities in the Telco Industry
This is a chance to step into the telco industry and advance your career.
As part of our team, you'll be the go-to problem solver for residential customers, supported by comprehensive training that sets you up for success and career growth.
* You'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
* Our company culture emphasizes:
o Exceptional Performance
o Continuous Growth
o Trust-Based Relationships
o Personal Development
o Fun Work Environment
* We require full-time hours (37.5 hours per week) and prefer familiarity with the telco industry but not essential.
* Background or strong interest in IT and tech is required.
* Background in accounts or customer service is beneficial.
* Moderate computer skills and basic data entry are necessary.
* Effective communication, consultation, and empathy are key.
How You'll Support Our Vision
* Meet customer service standards and targets.
* Address technical and account assistance requests via various channels.
* Meet customer service standards and call handling targets.
* Attempt to diagnose and resolve non-service related cases.
* Handle conflict resolution and escalate complaints when necessary.
* Follow standard help desk and account procedures.