Role Overview
The Duty Manager is responsible for overseeing shifts and leading a team of diverse personalities. The primary objective is to cultivate a high-performing team by ensuring adherence to procedures and providing training support.
This role requires strong leadership skills, effective communication, and the ability to work in a fast-paced environment.
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Key Responsibilities
* Staff Training and Operational Excellence:
o Foster a high-performing team through engaging training and team-building activities that bring out the best in everyone. Ensure shifts are managed efficiently, overseeing staff breaks, clock on/off procedures, and role assignments with precision.
* Communication Expertise:
o Demonstrate exceptional communication skills by navigating various platforms like Slack, Teams, and more. Keeping the team connected is crucial. Handle RSA auditors and authorities, ensuring compliance with responsible service of alcohol.
* Venue Atmosphere Creation:
o Create an atmosphere that exudes fun, cleanliness, and maintenance. As soon as guests walk in, they should feel welcomed. Teach our team the art of perfect customer interactions, making every customer feel valued.
Requirements
1. Previous experience in a similar role, preferably in a bar or hospitality setting.
2. Excellent customer service and communication skills.
3. Awareness of different types of beverages, cocktails, and their ingredients is beneficial.
4. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
5. Basic math skills for cash handling and order processing.
6. Positive attitude, strong work ethic, and a team-oriented mindset.
7. Flexibility to work evenings, weekends, and holidays as required.
8. RSA certification.
Benefits
1. Competitive Compensation
2. Career Development and training
3. Employee Discounts on our menu along with discounts on Vans and Rusty clothing and shoes
4. Fun and Energetic Work Environment
5. Team Bonding Activities
Our ideal candidate will be a motivated individual who is passionate about delivering exceptional customer experiences and contributing to a dynamic team environment.