Job Description
We are seeking a highly skilled and experienced Salesforce Administrator to join our team. In this role, you will be responsible for ensuring the smooth operation of our business systems, providing user support and troubleshooting, and collaborating with other teams to achieve our goals.
The ideal candidate will have a strong understanding of Salesforce configuration changes, data migration, and transformation using data loader, as well as experience with user setup, roles, profiles, permissions, public groups, etc.
Additionally, the successful candidate will have excellent communication and interpersonal skills, with the ability to work well in a team environment and provide exceptional customer service.
We offer a wide range of benefits, including a competitive salary, additional leave purchase options, flexible working arrangements, discounts on everyday products and services, and access to health and wellbeing programs.
Key Responsibilities
* All aspects of user setup, roles, profiles, permissions, public groups, etc
* User support tickets – troubleshoot and resolve user issues.
* Identify, gather, and clarify requirements as user stories and acceptance criteria from users and stakeholders.
* Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports.
* Salesforce data migration and transformation using data loader.
* Keep technical documentation up to date.
* Environment and deployment management tasks.
* Implementation partner engagement and support.
* Monitoring user adoption and supporting improvement champions.
* User training and creating training materials.
* Communications and collaborations across other business teams.