Field Service Technician (Junior) – Riverina Region
This role can be located in Riverina (Echuca, Moama, Mulwala, Albury). We are looking for proactive, hardworking technicians to maintain the flawless operation of electronic gaming machines at customer venues. The position involves scheduled maintenance, break/fix repairs, equipment installation, and system diagnostics, ensuring high customer satisfaction and compliance with service level agreements.
Key Responsibilities
* Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on site.
* Carry out equipment installation, removal, upgrades, modifications, and game changes even when venues are closed to the public.
* Investigate and resolve sophisticated system faults, performing necessary repairs as required.
* Respond promptly to service calls, meeting customer expectations and SLA requirements.
* Collaborate effectively with venue staff to maintain a high level of customer satisfaction.
Reporting & Documentation
* Accurately collect and report all activities using Aristocrat's field service management tools.
* Ensure real‐time data entry and 100% accuracy of service records, tasks, and inventory.
* Record all part usage and ensure returns are completed as per SLA and compliance standards.
* Assist with internal service reporting and respond to departmental requests when required.
* Adhere to Workplace Health & Safety (WHS) policies, procedures, and regulations.
* Prioritize the health, safety, and welfare of all employees, visitors, and contractors.
* Follow accident/incident/near‐miss processes and conduct investigations as required.
* Ensure all activities meet company and legislative compliance requirements.
Qualifications
* Valid Australian driver's licence.
* Entry‐level candidates with opportunities for career progression.
* Ability to acquire and maintain relevant state/territory gaming licences (support provided).
* Excellent problem‐solving, troubleshooting, and fault‐finding capabilities.
* Strong communication skills and a customer‐service approach.
* Self‐motivated and able to work independently across multiple customer sites.
* Good organisational skills with the ability to manage time, tasks, and service schedules.
* Proficient in using mobile devices and field service applications for reporting.
* Flexibility to work weekends and public holidays as needed.
Preferred Qualifications
* Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
* Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
* Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements
* Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
* Able to comfortably step up onto a safety step and work in variable physical environments.
* Comfortable standing for extended periods and aiming for most of the workday.
* Capable of bending, squatting, and working at ground level when necessary.
* Capable of raising arms overhead and performing tasks at shoulder level when necessary.
Travel Expectations
None
Additional Information
* Role is subject to mandatory background screening and regulatory approvals, including criminal background checks, fingerprinting, and licensing with applicable gaming regulatory authorities.
* Work visa sponsorship is not available; candidates must be authorised to work in the job location on a full‐time basis without sponsorship.
Benefits
* Robust benefits package
* Global career opportunities
* World Leader in Gaming Entertainment
EEO M/F/D/V
#J-18808-Ljbffr