Senior Investigator – Tow Truck Investigation Unit Grade: 07/08 - $113,574 - $125,720 Super Employment Type: Ongoing Hybrid work arrangements, Parramatta. Office attendance required 2–3 days per week. About the Role The Tow Truck Investigation Unit is a specialist regulatory team within Fair Trading Operations that focuses exclusively on the tow truck industry in New South Wales. The team works proactively with NSW Police and other industry stakeholders to conduct joint targeted field operations, investigate consumer complaints, and deliver essential industry ‑ related education programs. The unit also acts as a key source of subject matter expertise, responding to complex industry and regulatory enquiries. The Senior Investigator – Tow Truck Industry role is critical due to the high ‑ risk nature of the sector, which involves vulnerable motorists, significant financial incentives, and a well ‑ documented history of serious and complex non ‑ compliance. Investigations frequently involve coercive conduct, fraudulent practices, organised offending, and deliberate circumvention of regulatory controls, requiring advanced investigative capability and strong legal defensibility. This role provides senior ‑ level investigative leadership, ensuring evidentiary quality, consistency of enforcement outcomes, and the effective management of complex and sensitive matters. The Senior Investigator also plays a key role in mentoring investigators and identifying systemic and emerging industry risks, thereby safeguarding regulatory integrity and public confidence. Why Join Us This is a unique opportunity to work in a high‑impact regulatory role within a specialist team addressing serious and complex non‑compliance in a challenging industry. The role offers exposure to multi‑agency operations, complex investigations, and meaningful work that directly protects consumers and upholds public confidence in regulatory outcomes. Key Responsibilities In this role, you will be responsible for : Conducting compliance and enforcement activities under NSW legislation, including complex investigations and targeted operations to enhance regulatory compliance. Planning and delivering proactive, intelligence ‑ led compliance operations, applying effective risk management strategies. Preparing, reviewing, and presenting high ‑ quality evidence, reports, briefs, and submissions in line with legislative requirements, delegated authorities, and procedural fairness. Presenting evidence before courts and tribunals and recommending appropriate enforcement action. Investigating industry ‑ related complaints and responding to complex technical and regulatory enquiries. Undertaking joint field operations (Delivering training packages) with NSW Police, the National Heavy Vehicle Regulator, and other stakeholders across NSW. Providing guidance, mentoring, and technical support to investigative staff as. About You To be successful in this role, you will possess : A Certificate IV in Government (Investigations) or a willingness to undertake a comparable, employer ‑ supported qualification. Demonstrated extensive experience and capability in conducting formal investigations, including evidence gathering, analysis, and review. Strong knowledge of investigative processes and compliance ‑ based enforcement frameworks. A current NSW driver’s licence and the ability and willingness to travel throughout the state at short notice. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Jessica Love via karishma.gandhi@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 15th May 2026 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact karishma.gandhi@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process