Job Summary:
The primary role of the Guest Service Agent in hospitality is to provide exceptional customer service and ensure a smooth check-in experience for guests. Key responsibilities include guiding visitors on local attractions, managing guest inquiries, and fostering strong relationships with our clientele.
* • Excellent communication skills
* • Background in hotel management or related field
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About This Role:
We are seeking a skilled Guest Service Agent who can deliver high-quality customer care while meeting operational needs. The ideal candidate will possess excellent interpersonal skills, be proficient in handling complex situations calmly under pressure.
1. Maintain accurate records of guest interactions ensuring timely updates to all relevant parties involved;
2. Demonstrate flexibility when dealing with changes to shifts rosters requiring efficient adjustments without impacting performance standards required from team members also help lead team member actions positively forward.