Deliver excellence in customer service and provide efficient administrative support to Students and Staff across the University
Minimum 3 days or 21 hours per week roster availability required
2 weeks paid training, full time at Camperdown campus
Hours will be available between 7am – 7pm Monday to Friday, with an expectation of availability over the Christmas period.
HEO 4 Step 1 - $***** per hour + super
About the opportunity
The Student Centre team support all enquiries to the University of Sydney via a face-to-face counter service, phones, and online customer service channels. They provide customer service, information, advice and referral about a broad range of matters relating to a student's time at university. This includes course options and admissions, student cards, fees, enrolment, timetables, examinations, special consideration, study abroad and exchange, and graduation.
This role will require you to:
provide accurate and consistent information within established service and performance parameters to students, internal and external stakeholders who contact the Student Centre
respond to and resolve enquiries in an informative, accurate and timely manner; ensuring key details are recorded in an enquiry management system for each interaction
triage enquiries accurately and in accordance with established business practice guidelines to include the effective assessment, diagnosis, prioritisation and internal escalation of more complex cases to a senior staff person for appropriate referral of issues to higher level support and advice
exercise a degree of initiative, sensitivity, and sound judgement in compliance with the University's privacy policy, legislative obligations, and operating guidelines to resolve problems and manage complaints
About you
must be available a minimum of 3 days/21hr per week roster availability is required
must be available to attend an in-person Assessment Centre on campus on
Thursday October 30th, ****
to be eligible for this role
compulsory on-campus training required for
2 weeks Mon-Fri full time from November 10th – 21st ****
student Centre staff are required to work onsite unless otherwise specified
must be available to work over the Christmas shutdown period from December 21st – January 6th **** (
minus the public holidays during those dates)
experience in working in a high volume, fast paced, customer centric environment
strong organization and time management skills
excellent high-level communication skills - including verbal and written, and can make the complex simple in your daily interactions
fast learning and willing to take on new challenges in an agile work environment
ability to talk and update notes in enquiry management system simultaneously
strong computer skills and literacy, including Microsoft Office
touch typing highly regarded
current students, returning parents, recent graduates and working holiday visa holders will be considered for this position and are encouraged to apply.
Sponsorship / work rights for Australia
Visa sponsorship is not available for this position. This role requires valid work rights for Australia.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion .
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact
Mari Wyn Lewis
Recruitment Consultant Recruitment Operations, by email to
The University of Sydney
The University reserves the right not to proceed with any appointment.
Applications Close
Wednesday 22 October :59 PM