Join our team as an IT Support Specialist
Are you looking for a rewarding and challenging career in IT? Do you have a passion for delivering excellent customer service and innovative solutions? Do you want to work with a diverse and dynamic team of professionals?
If you answered yes, then Geelong Technology Group is the place for you. We are a leading MSP that provides IT support and solutions to a variety of clients in different industries. We are growing fast and we need you to join our team as an IT Support Specialist.
As an IT Support Specialist, you will:
* Provide support and issue resolution via phone, remote, or email.
* Perform occasional on-site support where required.
* Assist end-users with troubleshooting and technical problems.
* Build strong customer relationships and ensure their satisfaction.
* Prioritize support requests accordingly in a dynamically changing environment.
* Participate in project work to deploy solutions for customers.
* Create and maintain client technical documentation.
* Support servers, desktops, and applications within Microsoft environments.
* Support Azure hosted IaaS services, local virtualized environments, and remote desktop solutions.
To be successful in this role, you will have:
* At least 3 years of experience working in a L1/L2 Service Desk / Onsite Support role.
* Networking, firewall, DNS, and DHCP administration skills.
* Strong experience with Windows Desktops in AD environments, Windows Servers, Active Directory, and Group Policy.
* Strong experience with Microsoft Office 365 (Exchange Online, SharePoint Online, OneDrive, Teams).
* Experience with Hyper V environments.
* Experience with Microsoft Azure Cloud deployments and support desirable.
* Experience with VoIP solutions.
* Exceptional telephone manner and attention to detail.
This is a full-time role with on-the-job training and individually tailored career paths for the right applicant. Remuneration is negotiable and will be based on skills and experience.
If this sounds like you, then don't hesitate to apply with your resume and a cover letter. We look forward to hearing from you soon.