About The Role
This is a fast-paced, hands-on role responsible for coordinating rosters across multiple departments including gaming, bar, bistro, functions and administration. You'll balance operational needs, labour costs and compliance to support smooth day-to-day operations. Working closely with leaders across the business, you'll also contribute to workforce planning and ongoing efficiency improvements.
Key Responsibilities
* Build and manage rosters across multiple departments
* Monitor labour costs (penalties, overtime, late-night loadings)
* Ensure compliance with relevant industrial instruments (Enterprise Agreements and Awards)
* Adjust rosters to manage leave, sick calls and operational changes
* Coordinate staff availability, contracts and skill mix (e.g. RSA/RCG)
* Support inductions, training and compliance tracking
* Partner with leaders to forecast staffing needs
* Communicate rosters and changes clearly to staff
* Support recruitment planning and onboarding requirements
* Resolve rostering queries professionally and consistently
* Identify opportunities to improve efficiency and reduce costs
About You
You're organised, detail-focused and thrive in a high-volume environment. You're confident managing competing priorities and making quick, informed decisions to keep operations on track.
You Will Bring
* Experience in rostering or workforce planning (hospitality or similar preferred)
* Strong understanding of industrial instruments (Enterprise Agreements and Awards) and their practical application
* Ability to manage multiple rosters and deadlines
* Strong attention to detail and analytical capability
* Confident communication and stakeholder engagement skills
* Ability to adapt quickly in a dynamic environment
* Experience with rostering or workforce systems (highly regarded)
As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.
About Us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Benefits
* Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
* Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality), paid traineeships, and leadership programs.
* Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
* Lifestyle: Discounted gym membership for $25/month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.
Please be aware that applications for this role will close on Friday 8th May 2026 at 5pm. Resume and Cover Letters are highly advised to progress through to the next stage of recruitment.
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